How quickly will I receive my order?
We deliver worldwide and most products are x-stock and are dispatched on the day of receipt of payment. Orders received on Saturday or Sunday will be dispatched on Monday. There will be no dispatch on bank holidays and orders received on bank holidays will be dispatched on the next working day.
Hand painted items are dispatched within 2 -4 weeks.
Hand embroidered items are dispatched within 12 weeks.
Christmas orders may take slightly longer
We cannot accept returns on Personalised Gifts by the nature of the product as we cannot resell unless we find someone with the same details so please be sure not to make any mistakes .
We will cut and paste the information you supply us in order to fulfil your order. We often contact customers if something doesn't look "right" but the responsibility does lie with yourself and not us.
Should any purchase arrive damaged from transit , or does not arrive at all, then please contact us by email and we will follow up your enquiry. You should also contact us if the item is faulty in any way or any mistakes have been made by ourselves. We would normally expect faulty or damaged goods to be returned before issuing a replacement although we offer the option of charging for the replacement faulty goods and refunding this additional charge on the receipt of the original.
Any items purchased in the shop should be checked before leaving any errors will be rectified at our cost if in the shop but if it is found later we reserve the right to pass on postage and packing charges . If any item is incorrect and is notified to us more than 72 hours after purchase we again reserve the right to make either a full or partial charge to produce again .
Of course any complaint or any refund will be based on the circumstances of the case but as a personalised gift there is no obligation to give either a partial or full refund .
We cannot refund the postage cost incurred in returning goods (unless faulty) and we would strongly suggest you consider recorded delivery or at the very least obtain a (FREE) proof of posting as we cannot accept responsibility for goods that we don't receive.
20 Barnes Wallis Drive
How do I cancel my order?
Orders can be cancelled at any time providing that the goods have not been despatched (or in the case of personalised items production has not commenced). To cancel an order phone 0800 069 9690 or 01952 433399 stating the order date and your name and email address and order number.